Monday, November 19, 2007

Listening Notes -- #4 --> Last Ones!

Chapter #6 -- What we great listeners know as "Advanced Principles for total Listening" (I ad-libbed this a little)(trust me if you ever read this book, you'll need to do something to make sure you haven't died of the same insight over & over)
H Have a hearing checkup (I think this is the stupidest thing in this book, but apparently it is a problem and checkups are good.)
E Evaluate the Evidence
A Anticipate Key Points or Ideas
R Review Mentally

Evaluate the Evidence: Ask self questions like:
  • Am I getting definite example or generalities?
  • fact or opinion?
  • What the speakers point? What trying to prove?

  • Listen for what the facts add up to (not just the facts)
  • Also feedback and clarification is good to make sure you're getting the right message.
  • Also some people are liars, so ask for sources afterward. This is a good way to evaluate.

Anticipate Key Points
  • Try to figure out where speaker is going (you can do this cuz you think way faster then he/she speaks)
  • This also helps you focus way better on the message
  • Can make things a lot less boring.
  • Best way to take notes is just write down what's unknown to you. or a diff perspective.

Review Mentally
  • Mentally summarize what you hear.
  • What point is the speaker making? What are the key ideas? (do these steps repeat themselves?
  • Basically: identifying, organizing & recalling the key ideas.
  • Try to listen emphatically -- put self in others shoes.

Chapter #7 -- Listening between the lines
One body position could mean many things. You usually want 2 or 3 clustered visual cues before interpreting body language.

Chapter #8 -- Goals for Understanding
  • Do I listen to understand rather than spend the time preparing my next remakr?
  • before agreeing or disagreeing do I check to make sure I do understand what others mean?
  • do I try to summarize points of agreement or disagreement?
  • do try to ask questions that result in a more informative answer than yes/no?
  • try to eoncourage others to participate inthe discussion?
  • guard against assuming I know others eaning or feelings?
  • aware of others feelings when he/she expresses closeness/affecectoin?
  • when others feelings hurt respond with sensitivity?
the less the formal system of socialness is satisying to employees they are drawn to informal social channels and much less loyal to the organizzation.

Chapter #9 - Applying total listening techniques
For interviewing candidates, ask questions first before rambling on about selling them on joining the company. Make sure they fit.
for performance appraisal, remember people crave feedback and appreciation

type-A behaviors are more prone to heart-attaches. Here are some patterns (and as this MBA gets more stressful here at BYU, I know I'm falling into some of these)
  • always rushing & not listening
  • talking business while eating
  • talk too much and not listen to others (repeat)
  • being impatient w/others.
  • losing temper
  • showing hostility and always fighting.
  • hurrying others in their speaking
  • constantly interrupting

Well I've got to right the report with my study group now( they were smart and chose other books). I don't anticipate typing too much more out of this book.

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