Listening Notes -- #2

• Can you put yourself in the other person's shoes (8) <----- page number

• Main objectives of communicating: 1 - Be deeply understanding of others 2 - be clearly understood 3 - be accepted by others 4 - to get action
• Psychologists say fundamental human need = to be appreciated. Listening is 1 of highest forms of appreciation you can show another person. (10)
  
• Listening is easier when you have a purpose. ie to: be an interested manager, obtain news/facts/other info., form an opinion, discover s.o.'s attitude, obtain feedback, be a friend.

CH-2
Characteristics of poor listerners (do I have some of these?) (yes)

• always interrupts
• jumps to conclusions
• finishes my sentences
• inattentive; wandering eyse
• changes subject
• writes e.t. down.
• not give responses
• impatient
• loses tempor
• fidgets

good listerns:

1. looks at me while I'm speaking
2. questions to clarify what I said
3. shows concerns through ?'s about my feelings
4. repeats me
5. not rush me
6. poised & emotionally controlled
7. reacts responsively (often w/ body language)
8. pays close attention
9. not interrupt me
10. keep on the subject til i've finished my thoughts.

questions to evaluate yourself with:

1. how do I see myself as a listener? be very specific
2. How do others see me?
3. Am I a willing listener? (not really)
4. am I easy to talk to
5. do I draw out opposite views to fully understand others' feelings?